Managed Azure Services
Unlock the Full Potential of Azure with Our Managed Services
Managed Azure Service
Basic per Server
- 24 x 7 Monitoring
- 24 x 7 Support
- 1 Hour/Month Support
- Remote management
- Included administration hours per month (1 hour)
- Server uptime monitoring
- vCPU usage monitoring
- RAM usage monitoring
- Disk usage monitoring
- Azure related events such as service or region failures
- Platform level support
- Adding additional resources
- Moving from one service tier to another
- Initiating actions from pre-defined templates
- Using templates from Azure
- Support via Command Line Interface (CLI)
- VM and OS level support
- Hardware configuration changes
- OS level configuration changes
- Review server logs
- Contacting Microsoft support for Azure related issues on behalf of customer
- SLA response time (8 hours)
Managed Azure Service
Advanced per Server
All from "Managed Azure Service Basic per Server"plus
- 2 Hour/Month Support
- Included administration hours per month (2 hour)
- Read I/O monitoring
- Write I/O monitoring
- Critical OS related service monitoring
- Managed OS upgrades and patching
- Managed backup
- Server deployments
- SLA response time (4 hours)
Key Features of Our Managed Azure Services:
Server Monitoring:
We monitor key metrics such as vCPU usage, RAM usage, and disk usage to ensure optimal performance and resource utilization. This helps identify potential bottlenecks or capacity issues before they impact the customer's operations.
24x7 Support:
Our dedicated support team is available 24x7 to address any questions, concerns, or technical issues our customers may have. We provide prompt and efficient assistance to keep their Azure environment running smoothly.
Platform-Level Support
Our team is well-versed in the Azure platform and provides comprehensive support for platform-related tasks such as adding additional resources, migrating to different service tiers, and utilizing pre-defined templates.
Server Log Review
Our team reviews server logs to identify any anomalies, errors, or security concerns, taking appropriate actions to maintain the integrity and security of the customer's Azure environment.
VM and OS Level Support
Our experts are proficient in providing support for virtual machine (VM) and operating system (OS) configurations, changes, and troubleshooting. We ensure that the customer's VMs and OS environments are optimized and secure.
Remote Management
We handle the remote management of our customers' Azure infrastructure, taking care of tasks such as server provisioning, configuration, and maintenance. This allows our customers to focus on their core business activities.
